Refund and Cancellation Policy

Refund and Cancellation Policy

Thank you for supporting our zoo by donating or purchasing tickets online. We appreciate your commitment to helping us care for our animals and maintain our facility.

Refunds: Please note that all donations and ticket purchases are final and non-refundable. We cannot provide any refunds or exchanges for tickets or donations. We apologize for any inconvenience this may cause.

Cancellations: If you need to cancel your zoo visit or change your donation amount, please contact us as soon as possible. We will do our best to accommodate your request, but please note that we cannot guarantee any cancellations or changes once the transaction is complete.

In the event of any technical issues, such as a website error or payment processing problem, please contact us immediately so we can assist you with your transaction.

We reserve the right to change or update our refund and cancellation policy at any time. We encourage you to review this policy regularly for any changes.

Thank you for your understanding and support of our zoo. Your donations and ticket purchases help us continue our mission to provide a safe and healthy environment for our animals, as well as educational programs and outreach to our community.